Terms and Conditions

 

Prices


 

All our prices are in EURO and are subjet to change with no prior notice. Specialy but not exclusively due to EURO exchange rate flutuation.
Prices in other currencies are presented for information porpose only. Currency conversion is based on Dynamic Converter service. More info at http://dynamicconverter.com/faq.php.

 

Delivery


 

We automatically send a order confirmation email to the customer after each order registration. Please advise by email or fax any order change or correction.

Unless stock failure, we try to dispach all our orders until the second business day after payment.

 

Stock failure or possible delivery delay for a specific product will be warned on our website.

 

 

 

Post Delivery

 

 

 

Delivery costs are automatically calculated in our shopping basket.

Please feel free to simulate an order in order to get the accurate delivery price.

 

 

 

 

Postal Service (1)

Service Standard (2)

Delivery Charge

(example for an order of a single RB Holder - total weight between 1 and 2 Kg)

Portugal

Main Land :

EMS 48

Portuguese Islands :

Under 2Kg : Registed Mail

More than 2Kg : Quick Nacional

Main Land : 1 business day

Portuguese Islands : 1-2 business days (3)

€6.50

European Comunity

Under 2Kg :

Prime International (when available)

Registed Personal Mail

(otherwise)

More than 2Kg :

Quick International

3-6 business days

€18.00

Rest of the World

Under 2Kg :

Registed Personal Mail

More than 2Kg :

International Parcel Service

5-7 business days €26.00
 

 

(1) Click on the service name for service specification and details(sorry only Portuguese or English)

(2) Service Standard as stated by CTT - Portuguese Post Office. Often take more than stated.

(3) Subject to service restrictions. Please check the service specifications.

 

PLEASE NOTE : Delivery charges only covers deliver service. Any local country customs taxes or handling fees are NOT INCLUDED (see Taxes paragraph below).

 

 

 

Express Delivery (Fedex International Priority Service)

 

 

Countries (1)

Estimated Delivery Time (2)

Example

Delivery Charge (3)

UE - Zone 1

Andorra, Belgique (Belgium), Danmark (Denmark), Deutschland (Germany), España (Spain), France, Ελλάδα (Greece), Greenland, Ireland, Italia (Italy), Luxembourg, Monaco, Nederland (Netherlands), Österreich (Austria), Suomi (Finland), Sverige (Sweden), United Kingdom 1 €52.00

UE - Zone 2

Gibraltar, Ísland (Iceland), Liechtenstein, Norge (Norway), Schweiz (Switzerland)

1-2 €61.00

UE - Zone 3

Bosnia and Herzegovina, Česká republika (Czech Republic), Eesti (Estonia), Hrvatska (Croatia), Kosovo, Latvija (Latvia), Lietuva (Lithuania), Magyarország(Hungary), Moldova, Republic of, Polska (Poland), România (Romania), Shqipëria (Albania), Slovenija (Slovenia), Slovenská republika(Slovakia), България (Bulgaria), Македонија (Macedonia), Россия (Russian Federation), Србија (Serbia) 1-2 €93.00

Out of UE - Zone A

Canada, México (Mexico), United States 2

€61.00

 

Out of UE - Zone B

 

Afghanistan, Argentina, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Belize, Bolivia, Brasil (Brazil), Cambodia, Chile, 中华人民共和国 (China), Colombia, Costa Rica, Cyprus, República Dominicana(Dominican Republic), Ecuador, Egypt, El Salvador, Guatemala, Guyana, Haiti, Honduras, 香港 (Hong Kong Special Administrative Region of China), India, Indonesia, Iran, Iraq, ישראל (Israel), Jamaica, 日本 (Japan), Jordan, 대한민국 (Korea, Republic of), Kuwait, Lao, People's Democratic Republic, Lebanon, Libyan Arab Jamahiriya, Macau, Malaysia, Maldives, Malta, Mongolia, Nepal, Netherlands Antilles, New Zealand, Nicaragua, Oman, Pakistan, Panamá (Panama), Paraguay, Perú (Peru), Philippines, Qatar, Saudia Arabia, Singapore, Sri Lanka, 臺灣 (Taiwan), ประเทศไทย (Thailand), Trinidad and Tobago, ürkiye (Turkey), United Arab Emirates, Uruguay, Venezuela, Việt Nam (Viet Nam), Yemen 3-4 €89.00

Out of UE - Zone C

Algeria, Angola, Armenia, Республика Белоруссия (Belarus), Cameroon, Cape Verde, Chad, Congo, Congo, Democratic Republic of the, Côte d'Ivoire (Cote D'Ivoire), ኤርትራ (Eritrea), Itoophiyaa (Ethiopia), French Polynesia, Gabon, Gambia, საქართველო (Georgia), Ghana, Guinea, Guinea-Bissau, Қазақстан (Kazakhstan), Keeniyaa (Kenya), Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Morocco, Moçambique, Namibia, Nigeria, Papua New Guinea, Reunion, Rwanda, Senegal, Seychelles, Sierra Leones, Somalia, South Africa, Swaziland, Tanzania United Republic of, Timor-Leste, Togo, Tunisia, Uganda, Україна (Ukraine), Zambia, Zimbabwe 3-4 €96.00

 

(1) Supported Countries for each delivery zone. If you don't find your country, please contact us.

(2) Estimated Delivery Time, in days. Please have in mind that this is a country average estimation and delivery time also depends on postal code and date. To get a more precise delivery time for your specific post code, we suggest you use the FEDEX delivery time simulator available here (in english). As From data, please use : Country = Portugal, City = Lisbon and Postal Code = 1600.

(3) Example of delivery charge for an order with total weight between 1,0 and 1,5Kg.

 

For further informations and service full specification of the FEDEX International Priorty service, please check the Fedex website

PLEASE NOTE : Delivery charges only covers delivery service. Any local country customs taxes or handling fees are NOT INCLUDED (see Taxes paragraph below).


Payment


 

Credit Card

PayPal Credit Cards

VISA, Master Card, American Express and Discover credit cards are accepted.

All credit card payments are handled by Paypal service. However a Paypal account is NOT required.

Paypal service is not available in some countries. Please check the available Paypal services in your country here.

Credit card payment has no additional cost.

 

PayPal Account

PayPal logo

Paypal account payments are accepted at no additional cost.

Paypal service is not available in some countries. Please check the available Paypal services in your country here.

 

Bank Transfer

Bank tranfer should be done to our account:

Bank : BANCO BPI, SA

Bank Address :

RUE TENENTE VALADIM, 284,
4100-476 PORTO
PORTUGAL

Account number - 7-3840571-000-001

SWIFT/BIC - BBPIPTPL

Account IBAN - PT50 0010 0000 3840 5710 0011 4

Please, always include your order number as reference on your bank transfer order. Be also awared that your order will be shipped only after payment reception.

 
Payment on delivery

PLEASE NOTE : Payment method valid only for Portugal

 


 

Taxes


 

 

VAT / IVA / TVA

 

According to the applicable law, VAT SHALL BE APPLICABLE for :

a) Portuguese (corporate and consumer) customers
b) Consumer customers from European Community

Also according the applicable law, VAT SHALL NOT BE APPLICABLE for :

c) Customers (corporate and consumer) from outside the European Community
d) Corporate customers from European Community countries (excluding Portugal) that provide a valid European corporate VAT number.

 

All product prices include Portuguese legal 23% VAT/IVA/TVA.

In those orders where VAT shall not be applicable, VAT will be deduced on Shopping Cart.

Please note that corporate customers from other European Community countries than Portugal (situation d), above) shall provide a valid European VAT number on their orders to benefit VAT exemption. If not, they will be consider as European Community customers (situation b), above) and VAT will be applicable to their orders.

The VAT number validation will be done through VIES (VAT Information Exchange System) here.

 

Destination country customs taxes and handling fees

For non-EU countries and unless explicitly stated, destination country importation taxes and customs handling fees are not included in prices or delivery costs.

Those taxes and fees, when aplicable, shall be presented by the delivery company and the customer is fully responsable for its payment.


 

Warranties


Moneyback Garantee police

All F2R products have a 15-day moneyback warranty. Within this period, F2R will refund the total amount paid against product return in original condition. Refund is not appliable to delivery and payment costs.

 

Product Warranty

F2R offers a 2-year warranty against defects on our own products (F2R brand).

For non-F2R brand products, the warranty period is defined by the brand owner. Please check their addresses on the Links page.


 

More Information


For more information or questions, please use our Contact Form .