Terms and Conditions

 

Prices

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All our prices are in EURO and are subjet to change with no prior notice. Specially but not exclusively due to EURO exchange rate flutuation.
Prices in other currencies are presented for information purpose only. Currency conversion is based on Dynamic Converter service. More info at http://dynamicconverter.com/faq.php.

 

Delivery

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We automatically send a order confirmation email to the customer after each order registration. Please advise by email or fax any order change or correction. 

Unless stock failure, we dispach orders until the next business day after payment. Stock failure or possible delivery delay for a specific product will be warned on our website.

Delivery costs are automatically calculated in our shopping basket. Please feel free to simulate an order in order to get the accurate delivery price.

Services Available :

• Portugal and Spain : MRW (Next business day delivery)
• Europe                  : TNT - Please check HERE Zones and deliver time
• Out of Europe        : UPS and Fedex - Please check HERE Zones and deliver time

Due to poor quality, Postal service is only available on request.  Please contact us.

Payment

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Credit Card

VISA, Master Card, American Express and Discover credit cards are accepted.

All credit card payments are handled by Paypal service. However a Paypal account is NOT required.

Paypal service is not available in some countries. Please check the available Paypal services in your country here.

Credit card payment has no additional cost.

 

PayPal Account

Paypal account payments are accepted at no additional cost.

Paypal service is not available in some countries. Please check the available Paypal services in your country here.

 

Bank Transfer

Bank tranfer should be done to our account:

Please, always include your order number as reference on your bank transfer order. Be also awared that your order will be shipped only after payment reception.

 
Payment on delivery

PLEASE NOTE : Payment method valid only for Portugal

 

 

Taxes

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VAT / IVA / TVA

 

According to the applicable law, VAT SHALL BE APPLICABLE for :

a) Portuguese (corporate and consumer) customers
b) Consumer customers from European Community

Also according the applicable law, VAT SHALL NOT BE APPLICABLE for :

c) Customers (corporate and consumer) from outside the European Community
d) Corporate customers from European Community countries (excluding Portugal) that provide a valid European corporate VAT number.

 

All product prices include Portuguese legal 23% VAT/IVA/TVA.

In those orders where VAT shall not be applicable, VAT will be deduced on Shopping Cart.

Please note that corporate customers from other European Community countries than Portugal (situation d), above) shall provide a valid European VAT number on their orders to benefit VAT exemption. If not, they will be consider as European Community customers (situation b), above) and VAT will be applicable to their orders.

The VAT number validation will be done through VIES (VAT Information Exchange System) here.

 

Destination country customs taxes and handling fees

For non-EU countries and unless explicitly stated, destination country importation taxes and customs handling fees are not included in prices or delivery costs.

Those taxes and fees, when aplicable, shall be presented by the delivery company and the customer is fully responsable for its payment.

 

Warranties

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Moneyback Garantee police

All F2R products have a 15-day moneyback warranty. Within this period, F2R will refund the total amount paid against product return in original condition. Refund is not appliable to delivery and payment costs.

 

Product Warranty

F2R offers a 2-year warranty against defects on our own products (F2R brand).

For non-F2R brand products, the warranty period is defined by the brand owner.